Guided Africa

All sales are final and refunds are not issued. Items can only be exchanged or replaced due to loss or damage from the courier or shop.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@mashobamedia.com and we will provide instructions.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your exchange.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns and exchange policy

In the case of a lost or damaged item that requires replacement, please email admin@mashobamedia.com and provide pictures where possible, as well as a description of the issue. The dispatch team will then advise on the course of action.

Need more help?

Contact us at admin@mashobamedia.com for questions related to exchanges and returns.